Privacy Policy
At Lolajack Casino, protecting player information remains one of our core responsibilities. We gather and handle data carefully to deliver a secure, smooth and personalised gaming environment while maintaining transparency about our practices.
Information We Collect
We collect information that you provide directly when creating an account, making deposits or withdrawals, or contacting our support team. This typically includes your name, date of birth, email address, residential address and telephone number. To comply with regulatory requirements we may also request identification documents during the verification process.
In addition to information you give us, our systems automatically collect certain technical details whenever you visit or use the platform. These include your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources. We use this data to understand how our services are used and to maintain smooth operation.
How We Use Your Information
The information we hold allows us to create and manage your gaming account, process financial transactions securely, and provide effective customer support. We also use it to personalise your experience, inform you of important updates, and develop improvements to our games and website based on player behaviour and feedback.
Security and regulatory compliance form another important part of how we use data. We carry out checks to prevent fraud, verify age and identity where required, and meet the standards set by our licensing authorities. Marketing communications are sent only where you have given clear consent or where we have a legitimate interest and you have not opted out.
Sharing and Disclosure
We do not sell personal data to third parties for their own marketing purposes. Information may be shared with carefully selected service providers who assist in operating the platform. These include payment processors, identity verification agencies, customer support systems, and hosting providers. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.
Disclosure may also occur when required by law, regulation or licensing conditions. This could include sharing data with responsible gaming organisations, law enforcement or regulatory bodies where we have a legal obligation or a genuine belief that such disclosure protects the integrity of our services or the safety of other players.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other visitors, remember your preferences, and improve functionality. These small files help us maintain your login status, analyse site performance, and deliver content that matches your interests.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the site or affect the quality of your experience.
Data Security
We take reasonable technical and organisational measures to protect the personal data we hold. This includes encryption of sensitive information during transmission, secure storage practices, and regular reviews of our security procedures. Access to personal data is restricted to authorised staff who need it to perform their roles.
While we work hard to safeguard your information, no online system can guarantee complete security. You also play an important part by keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.
Retention of Data
We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice or to meet legal and regulatory obligations. Once data is no longer required it is securely deleted or anonymised so that you can no longer be identified from it.
Changes to This Policy
We may update this privacy notice from time to time to reflect changes in our practices or applicable regulations. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our services after any updates constitutes acceptance of the revised policy.
If you have any questions about how we handle your personal data, please contact our customer support team who will be happy to assist.